• Maintain a high level of solution performance.
• Deal with applications on the database level.
• Handle customer requests via the ticketing system.
• Assist customers with incident resolution, and tasks, and provide problem diagnostics.
• Collect, prepare, and cleanse incident history data utilizing provided instructions.
• Study the systems implemented in our customers' projects.

• Completed higher education (preferably in the field of IT | Programming | Computing | Math).
• B2+ English language level.
• Cebu located or ready to work from an office in Cebu.
• Ready to work with technical cases/issues.
• A fast learner, organized team player.
• Able to search and analyze information.
• Responsible, polite personality with good communication skills.
• Can explain complex things clearly and simply.
• Basic knowledge of SQL (able to write SQL queries).

Nice to have:

• Ability to perform basic administrative operations on Linux.

For everyone:

• An excellent opportunity to pursue your professional career ambitions.
• New office in Cebu, where we expect you to work and collaborate with fellow engineers.
• Competitive salary - depending on your experience level and interview results.
• Shift-based flexible schedule (there will be night shifts and weekend shifts!).
• Educational support, experienced mentors, real project tasks.
• Coffee and snacks at the office, equipment.
• Wallet of Benefits to cover your health, wellbeing, education and other needs.
• Transport compensation.
• 28 working days of annual vacation.
• 7 fully compensated duvet days.
• Public holidays are not applicable.

For non-experienced candidates/graduates:

• Full-time internship with lead engineers in English, two weeks long; the internship with us will provide hands-on experience with complex systems, databases, and diverse technologies, allowing you to apply your skills in a practical setting.
• We compensate for the transportation and food expenses during the internship.
• Full-time Support Engineer role after the training.

Nice to have:

• Ability to perform basic administrative operations on Linux.

• Share your resume in English.
• Pass our short Test Assignment.
• Technical Interview.
• Internship offer.
• Job offer.